FAQ
Frequently Asked Questions
Common Problems
Have you checked your filters?
One of the most common things that could cause you to have low or no water pressure is that your filter is plugged.
Have you checked more than one location to verify you are out of water?
You could be out of water in one spot but have water in a different spot. Doing this before you call us gives our professional a different way to understand what may be happening.
Can you hear air in any of your waterlines or faucets?
This could be the cause of many different issues. Please contact us as soon as possible.
Have you sealed all areas that may allow any kind of animals in?
Making sure that you are preventing animals from getting into well pits, down wells, or into anything that can cause damage will help prevent them from damaging your well or the materials that keep your well operating at its highest potential.
Have you checked your pits before the cold weather?
If your pits are not well insulated or heated through the cold weather, it will cause things to freeze or get damaged due to the extreme changes in weather we can see in the cold season.
Have you had any storms, power surges, lightning strikes, etc.?
Storms, lightning, and/or extreme cold can put pressure tanks, control boxes, or variable speed drives for a well to the test. If you have had any of these and are noticing any kind of issue with your well performance, we recommend that you call us.
Services Info
How do you contact us?
You can contact us by the phone numbers and emails listed on this site. You can also get in contact with us by using the contact button and filling out the form.
How far do we travel for services?
We will travel about 100 miles from our business location to do service. Please contact us to see if your location is in our service area.
Are you completely out of water?
Please contact us as soon as possible so we can get you water again.
Do we have pumps & motors in stock?
We keep a large variety of pumps and motors in stock, including 10 and 15 GPM. All common ones can be ordered for next day delivery.
Emergency Questions
When can you call us?
You can call us anytime. We would prefer that you don’t call us after 9 P.M.
Responses to emails and phone calls?
You can expect us to respond to all phone calls and emails within 48 hours. We do ask that you please leave your name and phone number on all calls. Sometimes we don’t have service, or we aren’t notified of a missed call and only get the voicemail later.
